More Private, By Design
Discover how the HomeAware solution puts individual privacy and the protection of customer data at the center of everything we do.
Privacy is Innate to HomeAware
Traditional monitoring and surveillance systems are invasive to personal and public privacy. We designed a solution that effectively monitors for presence without collecting private information. The respect of individual privacy and the protection of customer data are fundamental to our solution and impact every aspect of our operations.
See How We Compare On Privacy
Current home security systems rely on video and audio surveillance to keep homeowners informed of who is in their home. Videos captured, and kept, by home security companies can be extremely private and intimate. Exterior camera footage can violate the privacy of community members in public spaces.
You shouldn’t have to compromise your privacy to feel more informed and secure. See how HomeAware compares on privacy.
What We Collect
- Information from user-created profiles.
- Anonymous device attributes and identifiers.
- Anonymous network attributes.
What We Don’t Collect
- Private moments and conversations
- Content or Media: Images or footage of the home or public spaces.
- Associated Content: Contacts, location (when outside the house), messages, etc.
- Sensitive Information: financial records, residency records, etc.
We collect Pseudonymous Data — What does that mean?
The data we collect is pseudonymous. It is data that does not contain any information which reveals who a person is, but it is relationally linked to a person’s identity. This means that the data cannot reveal a person’s full identity without correlating and accessing the secure records of that identity with a specific key — something only the police can do with a search warrant.
This allows our solution to identify presence when a device is detected. We believe that you and your guests deserve to keep the private moments within your home sacred.
How Users Can Become Identified to Homeowners
There is only one scenario in which a person’s identity could be revealed from our data retrieval process. This happens when users provide information while creating a profile in the HomeAware app. By creating profiles, you have the option to include a picture, name, and contact information.
We Protect Your Data
We take exhaustive security measures whenever we engage with user data. We’ve made sure that every touchpoint with private information is properly protected against the rare event of a malicious cyberattack. These are the measures we take to keep your private information secure.
You Have Complete Control
You can request your data at any time. If you wish to delete your data, we will process that request as soon as possible. We strongly believe that this level of transparency and control should be standard for all customers.
Data is encrypted in transit and at rest
Whether we’re detecting a device for the first time, or information is being stored in the cloud, it is encrypted against security threats.
HomeAware sensors are encrypted
If a burglar attempted to extract information from your sensor, the sensor would protect this data by scrambling the information so that it is unusable.
Each customer’s data is stored separately
Every customer has a unique cloud ecosystem where their data is stored. Isolating user data adds another layer of security.
Tight and secure infrastructure design
Our data ecosystem has been architected with efficiency and security in mind, and it is extremely resistant to cyber attacks.
We don’t sell user data
A key way that we respect customer privacy is by not selling their information to third parties. We only use customer data to better inform our solution.
Vendors only use data as needed
We prohibit our vendors from using customer information for any purpose other than to fulfill the job they were contracted to perform.
At HomeAware, our mission is to provide our customers with the peace of mind of knowing who is in their homes and that everyone is safe. If we don’t protect your privacy, we aren’t properly upholding your peace of mind.HomeAware Privacy Policies