ENSNARE & HOMEAWARE WEBSITE PRIVACY STATEMENT

Effective Date: January 15, 2020

Your privacy is important to you and to us. We understand you might have questions about the types of personal information we obtain, how we use that information, and what choices you have about the use of your information. If so, we hope that this Privacy Statement will answer your questions (and, if it doesn’t, you can contact us here). By using our products or services, you agree to allow us to collect and use information as described in this Privacy Statement.

When This Privacy Statement Applies

This Privacy Statement applies to information collected when you use the HomeAware sensor, HomeAware or Ensnare websites, or the HomeAware Application (“App”) powered by Ensnare, Inc. (“we,” “us,” and “our” “products or services”). Please share the information in this Privacy Statement with your family members and guests whose information may be collected. Or, better yet, send them this link and they can review our Privacy Statement themselves. ‌

This Privacy Statement does not apply to our HomeAware Beta Users, who have been provided with a separate Privacy Statement that applies only to them.

Where We Get Information‍

We collect information directly from you, for instance when you register with us and when you use our products or services. We also may collect information about you from other sources, such as from other HomeAware users who provide us with information about you when they use our products or services. We collect information about what happens within the HomeAware Protected Area (“Protected Area”) of a home. We also use common technologies, such as cookies, to collect information about our users, administer our website, and analyze trends about how our products or services are used.‍

What Information We Collect

The information we collect includes:

• ‍Contact information, such as names, street addresses, email addresses and telephone numbers;
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• ‍Account information, like username and password and payment and service history;‍
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• Financial information that you provide for billing purposes, like payment card details which are collected and stored by our third-party payment processor on our behalf; ‍
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• Product setup and technical information that is provided when you’re installing or using your HomeAware sensor, such as the boundaries that you set for your Protected Area, your home WiFi network information and signal strength, your sensor’s model and serial number, your sensor’s power status and WiFi connectivity, and any error messages from your sensor; ‍
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• Electronic device information for any electronic devices that enter a Protected Area, like device type, carrier, and identification numbers, and location information for the devices that are in the Protected Area as well as the time periods those devices are in the Protected Area; ‍
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• Customization information that you give us to personalize your HomeAware experience, including information that you provide about devices entering into Protected Areas (like the names or phone numbers associated with those devices), the contact information for your emergency contacts, and information you allow us to access from your phone (like your contacts or photos) or from third party service providers that you choose to integrate with HomeAware (like home camera video feeds or alarm status notifications);‍
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• Usage information that is created when you communicate with the App (like your call records or chats with other users or texts to law enforcement), respond to our notifications, or otherwise interact with the App or website, including geolocation information if you choose to allow us access to your location services when you are using the App;‍
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• Customer Support information, including information provided through our “contact us” addresses or customer support tools, or content and other data posted on our official social media pages;
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• Employment Information you submit in connection with a career opportunity with us, such as a job application or resume; and‍
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• Web Browsing & Mobile App Information from cookies(1) and other automated technologies that collect information about the date and time of access to our website and App and other information like the IP addresses, Internet Service Providers, and devices, operating systems, and web browsers used to access our website and App and track how you use our website and App as well as the web addresses of the sites you come from and go to next. 

HomeAware is intended for personal household use. Data protection and privacy laws in your state may impose certain responsibilities on you and your use of HomeAware. You (not HomeAware) are responsible for ensuring that you comply with any applicable laws when you use HomeAware. For example you may need to display a notice that alerts visitors to your home that you are using HomeAware and to obtain their explicit consent.

How Information is Protected

The HomeAware sensor is intended for use only in the United States of America, and all of our information is stored in the United States. We use encryption and other appropriate, industry-standard security controls. We limit access to your personal information within our company to only those with jobs requiring such access, and train our employees on the importance of privacy and security. You can also help protect your information by keeping your mobile device secure, choosing a strong password and changing your password often, not sharing your username or password with anyone, and avoiding unknown or untrusted WiFi networks.

‍How Information is Used

We use the information we collect to:

• Provide our products or services to you;
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• Establish and manage your account and profile;
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• Personalize your experience with our products or services;
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• Identify and authenticate you so you can access content and use our products or services;
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• Allow you to save and share content through our products or services;
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• Increase and maintain the safety and security of our network and products or services and prevent misuse or violations of our Terms of Use or Terms of Service;
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• Communicate with you and provide customer support;
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• Allow you to interact with certain third-party products or services (for example, to enable you to view content from your home alarm or video feed);
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• Perform analytics (including market and consumer research and trend analysis), but only after we have aggregated or anonymized the information;
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• Manage recruitment efforts, employee onboarding, and for other HR purposes;
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• Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products or services; developing new products or services; managing and evaluating the effectiveness of communications; and performing accounting, auditing, billing reconciliation and other internal functions);
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• Detect and prevent fraud and other criminal activity; and
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• Comply with and enforce legal requirements and relevant industry standards and policies.
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We also may use the personal information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

How Information is Shared

We do not share personal information for any commercial or marketing purpose unrelated to the activation and delivery of our products or services without asking you first. And we never rent or sell our customer lists. We may share your information with:

• Service providers who we hire to help us provide our products or services (like our third-party billing service) or for a business purpose like auditing, compliance, fixing bugs, or detecting security incidents. Our service providers are prohibited from using your information for any purpose other than performing the service they have been hired to perform;
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• Authorized users of the HomeAware App with whom you share a Protected Area (for example, other members of your household who have installed the App and have the appropriate permissions) may see the same names, photos, notifications, and other account-related information that you see; other users of the HomeAware app with whom you do not share a Protected Area may see certain information about you if one of your devices enters their Protected Area;
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• Individuals who you have agreed should receive your information, like persons designated in your emergency contact list or emergency responders;
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• Government, law enforcement, or regulators, in response to a request, if required by law or legal process, upon your consent, or as necessary to prevent physical harm or financial loss;
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• Those who the law requires us to share information with (for example, if we receive a subpoena or court order), or who are necessary to protect against harm to the rights, property, or safety of our customers, the public, or us;
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• Operating systems and platforms on your own electronic devices;
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• Other Apps or third party service providers that you choose to allow to integrate with our App;
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• Social networks you choose to use with our App.
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We may share non-personal information in an aggregated, anonymized form for various purposes, including to raise awareness about crime trends.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation). ‍

Your Choices

We offer you certain choices in connection with the personal information we obtain about you: 

• If you have a HomeAware subscription, we may maintain your information indefinitely in order to provide you with our products or services, and for other legitimate business purposes. If you discontinue your HomeAware subscription, you can request that all information we have about you and your electronic devices be deleted, and we will do so within 60 days, unless we have to maintain the information for business, legal, or tax purposes. 
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• To the extent you have chosen to allow the HomeAware App to have access to your contacts, photos, video feeds, alarm status, location services, or any other information from your phone or a third party service provider, you can adjust your settings at any time to prevent further information sharing.
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• If you do not want to receive any marketing from us, you should follow the “unsubscribe” instructions in the communication you receive or contact us at one of the addresses below.
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• When someone enters a Protected Area, you choose what information to store about that person through settings on the App.  If one of your guests does not want any information to be stored about them, they can contact us at one of the addresses listed below.
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Notice to Nevada Residents

Nevada law grants its residents the right to opt out of the sale of their personally identifiable information. Although we do not currently sell this information, and have no plans to do so, you can still opt out of any future sales of information by contacting us here.

Notice to California Residents

California law grants its residents certain rights, including in some instances the right to know what categories of information and specific information has been collected about them, the right to access and obtain that information, the right to request that information be updated or corrected, and the right to request that certain information be deleted. We will make reasonable efforts to honor these requests – regardless of where you live – although we may not be able to delete information that is necessary to provide our goods and services, detect security incidents, or for other business or legal purposes. Please contact us using one of the methods below to exercise any of your privacy rights. Please note that we must take reasonable steps to verify your identity before responding to such requests. We will not discriminate against you for invoking any of your privacy rights.

As is discussed in more detail above, we collect the following categories of "personal information" as defined in the California Consumer Privacy Act: (1) identifiers; (2) commercial information; (3) internet or other electronic network activity information; (4) geolocation data; (5) audio electronic and visual information; (6) professional or employment information (if you seek employment with us); and (7) inferences drawn from this information. We use this information for the following “business purposes,” as defined by the CCPA: (1) auditing; (2) detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible; (3) debugging to identify and repair errors; (4) performing services on behalf of the business; and (5) undertaking internal research for technological development and demonstration.

Web Site Data Collection Notice:

We do not knowingly allow other parties to collect personally identifiable information about your online activities over time and across third-party web sites when you use our websites and services.

“Do Not Track” Notice:

Because the providers of “do not track” and similar signals do not yet operate according to common, industry-accepted standards, we currently do not respond to those signals. For more information on "Do Not Track", please visit www.allaboutdnt.com.

Policies for Children

Our products and services are intended for use by adults. Our products and services are not directed to children, and we do not knowingly collect or store personal information from children under the age of 13.

Updates to our Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to reflect changes in our personal information practices. We will post a notice on our website and App to notify you of material changes and will indicate at the top of the notice when it was last updated.

Contact Us

If you have questions, concerns, or suggestions related to our privacy practices, or would like us to update information we have about you or exercise any other privacy rights, you may email us at: privacy@ensnare.com 

Or write to us directly at:

Ensnare, Inc., C/O General Counsel’s Office, 625 W. Adams, 19th Floor, Chicago, Illinois 60661.

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